Terms of Use

These terms govern the use of the BGGI Health platform operated by BGGI GmbH, Rostocker Straße 43, 53117 Bonn, Germany (“BGGI”).

BGGI coordinates international medical treatment: case intake, preparation of medical records, matching with hospitals and physicians, appointment organisation and supporting services (invitation letters, visa support, travel health insurance, translation).

BGGI itself does NOT provide medical treatment and does not give medical advice. Medical decisions are made exclusively by the treating physicians and hospitals.

Registration requires legal age (18) and truthful information. Keep your credentials confidential; you are responsible for actions taken under your account.

Legal representatives act on behalf of minors.

BGGI services are charged at the prices shown in the price list at booking time. Services marked as prepaid are provided or unlocked only after confirmed payment (processed via Stripe).

Costs of the actual hospital treatment are estimates until the hospital's quotation is available and are never presented as final. Refundability follows the respective service description.

Paid services requiring advance payment (e.g. video consultation, urgent second opinion) are only rendered or unlocked after confirmed receipt of payment. Payment is processed by our payment provider (Stripe); the price shown at booking is binding (price snapshot).

Cost estimates from hospitals are non-binding estimates of the respective hospital; the treatment itself is invoiced by the hospital.

BGGI Health is NOT a substitute for local emergency services. In life-threatening emergencies, contact your local emergency number immediately (Germany: 112).

You agree to lawful use, refrain from abusive or infringing conduct and upload only documents you are entitled to share.

BGGI strives for high availability; maintenance windows and further development may cause temporary limitations.

BGGI is liable under statutory law; liability is limited to the extent legally permissible. The treating physicians and hospitals are solely liable for the medical treatment itself.

You may terminate your account at any time and request erasure in the privacy area. Statutory retention duties (e.g. for invoice data) remain unaffected.

The privacy policy applies to the processing of personal data.

German law applies. Place of jurisdiction, where permissible, is Bonn. If individual provisions are invalid, the remaining provisions remain effective.

Video consultations can be cancelled free of charge up to 24 hours before the confirmed appointment; amounts already paid are refunded in full. For later cancellation or no-show there is no refund entitlement, unless you demonstrate that attending was impossible through no fault of your own.

If the physician or BGGI cancels an appointment, you receive a full refund or — at your choice — a replacement appointment.

Services not yet begun (e.g. commissioned but not yet started handling of an invitation letter) are refunded in full upon cancellation. Services already rendered in full are excluded from refunds.

Refunds are made via the same payment method as the original payment, generally within 14 days.

Consumers have a statutory right of withdrawal. Details, the model withdrawal form and the rules on early expiry in case of immediate performance can be found in the withdrawal notice at /widerruf.