Withdrawal notice

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day the contract was concluded.

To exercise the right of withdrawal, you must inform us (BGGI GmbH, Rostocker Straße 43, 53117 Bonn, Germany, email: kontakt@bggi.de) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or an email). You may use the attached model withdrawal form, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

If you withdraw from this contract, we shall reimburse to you all payments received from you without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction; in any event, you will not incur any fees as a result of such reimbursement.

If you requested that the service begin during the withdrawal period, you shall pay us an amount which is in proportion to the services already provided until you have communicated to us your withdrawal from this contract, in comparison with the full coverage of the contract.

For a service contract, the right of withdrawal expires early if we have fully performed the service and only began performance after you gave your express consent and simultaneously confirmed your awareness that you lose your right of withdrawal upon full performance of the contract by us (§ 356(4) German Civil Code).

When you book services to be performed immediately (e.g. a short-notice video consultation, an urgent second opinion), we obtain this express consent and confirmation of awareness before performance begins.

(If you wish to withdraw from the contract, please complete this form and return it.) To: BGGI GmbH, Rostocker Straße 43, 53117 Bonn, Germany, email: kontakt@bggi.de I/we (*) hereby withdraw from the contract concluded by me/us (*) for the provision of the following service: — Ordered on (*) / received on (*): ____________ — Name of consumer(s): ____________ — Address of consumer(s): ____________ — Signature of consumer(s) (only for paper notification): ____________ — Date: ____________ (*) Delete as appropriate.