Help & FAQ

Use “Register” to create an account with your name, email and password. Then complete your details in the portal (onboarding) and submit your first case right away.

1. Submit a case and upload your medical documents. 2. The BGGI team reviews and structures your file. 3. With your consent we approach suitable hospitals/physicians. 4. You receive the reviewed result, cost estimate and next steps directly in the portal.

Recent medical reports, lab results and imaging (PDF or photo). For travel organisation, additionally your passport. The platform tells you when reports are outdated or something is missing.

All BGGI services have fixed prices in the portal price list. The cost of the hospital treatment itself is communicated by the hospital via quotation — before that we only give estimates.

German, English and Arabic (with full RTL layout). Communication with the BGGI team is also possible in these languages.

Your data is transmitted encrypted and protected by role-based access. Hospitals only receive documents after your explicit consent and after each individual document has been approved. Export and erasure are available in the portal under “Privacy”.

No. In life-threatening emergencies call your local emergency number immediately (Germany: 112). Our urgent consultation is meant for fast specialist assessments, not acute rescue.

In the portal under “Privacy” you can export your data and request erasure. Statutory retention periods (e.g. for invoices) remain unaffected.

Register via "Register as a physician" and upload your medical license. After review and approval by BGGI you see cases assigned to you, can accept or decline with a reason, reply in writing, hold video consultations and set your own prices within the catalogue bounds.

Hospitals work either by email or via the clinic portal — both paths are equivalent and run through the same BGGI review pipeline. Portal access is created exclusively by BGGI: kontakt@bggi.de.

Video consultations can be cancelled free of charge up to 24 hours before the appointment; services not yet begun are refunded in full. Details in the terms (section 12) and the withdrawal notice.

No. Telemedicine serves consultation, second opinions and preparation — it does not replace a physical examination. In an emergency, call 112 immediately. Details under Telemedicine & emergencies.